Terms & Conditions
These terms and conditions will be deemed to have been accepted by you when placing an order with HipTwist and shall prevail over any other document or communication.
Ordering and Cancellation
Your order will be considered to have been placed after your payment has been received by HipTwist. Orders cannot be cancelled once they are placed.
You should order all of your required stationery items at the outset to ensure that we book space in the diary closer to your Wedding date for production of On the Day items. Otherwise, we cannot guarantee that we will have availability should you wish to subsequently add to your order.
Where you do not have precise numbers for On the Day items at the time of ordering, approximate numbers should be used. These can be adjusted by up to 25% each way once you know your final guest numbers and your final invoice is prepared. Any reduction of numbers beyond 25% will incur a £50 charge to reflect the fact that we will have set aside time in our diary which will become wasted.
Payment for you stationery is required before we start work on your order. Where In Advance items and On the Day items are ordered, we require up front payment for In Advance items together with a £50 deposit for On the Day items. This £50 deposit is non-refundable in the event that you later decide not to proceed with ordering On the Day items.
It is your responsibility to ensure that payments are made to the correct account as stated on our quote and correspondence. HipTwist is not responsible for contacting customers/potential customers to inform them that a payment has not yet been received unless the customer contacts HipTwist to confirm that their payment has been made and to let HipTwist know when to expect to receive it.
Payments made by Paypal (other than deposit payments) will be subject to a 2% surcharge.
The lead time for Invitations is normally 5 weeks from the date that you approve your electronic proofs. We are unable to guarantee an earlier turnaround, except if you choose our urgent order service which is a 15 working day turnaround. We will however always aim to complete orders as soon as possible so it is often quicker than 6 weeks turnaround.
For On the Day stationery, you must send us confirmation of the items/quantities you would like to order a minimum of 4 weeks prior to your Wedding Date. You must then send us the information for your On the Day stationery and your payment a minimum of 3 weeks prior to your Wedding Date.
If we receive your information or payment after this deadline, we cannot guarantee that your items will be delivered in time for your Wedding.
It is your responsibility to ensure that information for On the Day stationery is supplied to HipTwist at the correct time and HipTwist shall not be responsible for contacting you to ask for this.
If you require your stationery more than 2 days before your Wedding Date , you must inform HipTwist of this at the time of ordering.
Deliveries will be sent to your invoice address, unless we are informed of a different delivery address at the time of ordering. All parcels will need to be signed for upon receipt. Most parcels will be delivered by UPS or Interlink Couriers, although small orders may be delivered by Royal Mail or another courier.
Orders may occasionally be completed within a few days of ordering . If you are going to be away at any time during the 6 weeks after ordering you should therefore inform HipTwist so that these periods can be avoided for delivery.
You must make all reasonable endeavours to accept deliveries from HipTwist. If the courier attempts to deliver your parcel and leaves a ‘While you were out’ card but you do not contact them to arrange re-delivery, the parcel will be returned to HipTwist and you will be required to pay another delivery charge for the parcel to be re-sent.
If you send us all required wording and approvals in accordance with the timescales above, HipTwist guarantees that your stationery will be sent on a service that ensures that they arrive at least 2 days before your Wedding date. However, HipTwist cannot be responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. HipTwist shall not be liable for any consequential losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.
Before starting work on your order, HipTwist shall send a proof by e-mail for approval and you will be asked to confirm whether you are satisfied with the wording/font/layout etc. Any number of revisions may then be made but we can only send a maximum of one further proof so all revisions should be made in one go. Please list the required changes in an email list.
Proofs will also be sent for Order of Service booklets, however we are unable to provide proofs for any other stationery items.
You are responsible for checking all wording, spelling, grammar and punctuation on proofs to ensure that they are correct. Once you approve your proofs, no alterations can be made.
Supply of Information
You are responsible for ensuring that all information sent to HipTwist is correct. This includes spellings of guest names for invitations, table plans and any other items. Printing of stationery may begin immediately after the information/guest list is received, and therefore no amendments can be accepted after such information is sent to HipTwist.
As all stationery is personalised, we regret that we cannot offer refunds.
Any defects or errors with goods must be reported to HipTwist by email within 24 hours of the goods being received by the customer. After 24 hours, the goods will be deemed to have been accepted by you. In the event that the error reported is an error by HipTwist (i.e it differs from the guest list or wording supplied by you) HipTwist shall replace the item(s) affected. In these circumstances you may be required to return the item(s), in original packaging, if requested to do so by HipTwist. HipTwist shall bear the cost of this and replacement(s) shall be sent out as soon as possible.
IMPORTANT: Reprints or refunds will not be made if the goods contain errors but are as ordered by you. It is therefore vital that you ensure that information and guest names given to HipTwist are correct. HipTwist accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording.
The prices of goods are listed on our website and exclude delivery. HipTwist reserves the right to change prices at any time without prior notice.
HipTwist makes every effort to ensure that all information contained on our website is correct and to ensure that the descriptions and images are a true representation of our products. However HipTwist shall not be responsible for any minor errors or omissions on the website.
Materials and colours cannot always be accurately displayed on a computer screen, we therefore recommend that you order a sample to ensure a precise colour match before placing an order.
As all of our stationery is made by hand, very slight variations between items is natural. We take great care to keep variations between items in each order to an absolute minimum.
We reserve the right to substitute materials for similar products should materials become unavailable, however we will always inform the customer if we need to substitute a product for one that is significantly different to the one pictured/described on our website.
Copyright and Data Protection
HipTwist will not share your personal details with any third party and will not send you any marketing material.
HipTwist reserves the right to use images of your stationery on our website.
All stationery designs on our website are the sole property of HipTwist and shall not be copied or reproduced in whole or in part, whether for business or personal use.
Those who infringe copyright of our designs shall be vigorously pursued and will be subject to legal action. All images and text on this website are the property of HipTwist (unless otherwise credited) and must not be copied or reproduced without prior consent.
It is your responsibility to obtain the correct copyright permission for hymns, readings or pictures to be included in your stationery. You agree to indemnify HipTwist against any action for breach of copyright of such items.
Our stationery is not intended for use by children as the small embellishments used may represent a choking hazard if detached. Please keep all stationery out of reach of children and babies.
HipTwist shall not be responsible for any delays or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its control. This includes but is not limited to acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather. In such circumstances HipTwist shall use reasonable endeavours to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.
Responsibility and Storage of Stationery
Liability for loss and damage of products passes to you upon delivery or on the date of the first attempted delivery by the courier or Royal Mail.
You are responsible for performing a final check of names and details on stationery before items are used or sent out to guests. Once stationery is received by you, it is your responsibility to ensure that it remains in good condition. Stationery should be stored flat where possible, and in any event must be stored in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, stationery may become bent or damaged and this is not a fault of the product.