Frequently Asked Questions
How much is delivery?
Small orders (up to 20 items): £6.00
All other orders: £10.00
An additional charge of £9.50 is payable for table plan delivery, as these require separate specialist packaging.
Delivery may be higher for Highlands & Islands.
The above delivery charges are per order, so if you order 'In Advance' and 'On the Day' items together, you’ll only be charged once for the whole order.
Can we order from overseas?
Yes, we ship worldwide. International delivery charges are calculated based on the size and weight of your parcel. You will be given a more precise estimate when you order. As a guide, it is normally around £35 for average sized orders delivered to Europe.
What's your minimum order?
There is a minimum order quantity of 10 for invitations, Guest Information Cards and Orders of Service because of the time involved in the proofing process. There’s no minimums for any other items.
This also applies if you need extra invitations after your main order, so please do order a few spares.
Do you charge for guest names to be printed?
No, guest name printing on invitations is completely free of charge.
We can also print guest addresses on envelopes, which can make your stationery look extra special. There’s just a small charge of 25p per envelope to cover the extra costs and time involved in printing these.
Do you offer a bespoke design service?
We don’t offer a completely bespoke design service , but we can certainly alter existing designs or combine elements of different collections to produce your dream stationery! So if you have a particular idea in mind just contact us to check whether we can create it.
Should I order all my stationery at the same time?
We strongly recommend that you order all of your stationery items at the outset to ensure that we have enough materials in stock ready for your On the Day stationery. Our diary also gets booked up many months in advance, especially for summer weddings.
We understand that you may not know exactly how many people will be attending your wedding until you get RSVPs back, so we just ask for an estimate of On the Day quantities at the time of ordering.
Can I order items from different collections?
Yes, you can order as many items from as many different stationery collections as you like. For example, you may like the Pavane invitations, Foxtrot Table numbers and Ballet table plan.
Can you print in different languages?
Yes, we have done this many times. Just bear in mind that some fonts may not be available for all languages so we’ll need to confirm whether your chosen font would be available.
Can I get a sample?
Yes, we recommend that you order a sample so that you can get a feel for the quality of our stationery - all samples are personalised so that you can see what your final invitation will look like. Just click on the Samples section on the page of the stationery Collection that you would like.
There is a small charge for samples (exact cost depends on the collection chosen) but this is fully refunded against your future order.
I've left my stationery to the last minute - can you help?
If you require your stationery urgently, we offer an Urgent Order Service for which there is a surcharge of 7.5% of the total order value (min. £20) This guarantees a 15 working day turnaround from receipt of payment, guest list (if required) and confirmation of invitation wording.
This service is subject to availability and will depend entirely on how many other orders we are dealing with at the time.
Do you offer a payment plan?
We require full payment for your stationery before it is dispatched, however we are happy to be flexible on payment terms so that, for example, you can pay a 50% deposit in order for us to start work on your invitations, and then the remaining 50% 4 weeks later shortly before they are dispatched.
Contact us if this is something that you would like to request.
Do you print your logo on the stationery?
No, we never put our logo on any of the stationery we produce.
We simply don’t believe that your wedding stationery should be used as our advertising tool!
Do you have a shop/studio?
No, in order to keep costs down as much as possible we don’t have a physical shop or studio or do consultations.
Over the years we have found that by far the best way to see what your invitations will look like is for you to order a personalised sample, and then we can discuss any changes or any queries you may have after that.
We are very happy to include extra ribbon/colour samples with your sample so that you can see the choices available.
What if I need more invitations after my main order?
If you run out of invitations, you can order more at a later date, but please note that an extra delivery charge of £5 will apply. During busy periods we also may not be able to accommodate any extra orders, even very small ones.
We therefore strongly recommend ordering at least 5 spares with your main order, including a keepsake one for yourself!
Can I request a different embellishment on my stationery?
Yes, you can mix and match embellishments and other design elements from different collections to create something totally unique to you!
Just cntact us to check that we can do what you’re looking for - we will also let you know whether there is any price difference.
General Stationery Advice
When should I order my stationery?
We recommend ordering your stationery at least 6-9 months before your wedding. We normally get fully booked for the summer season by about Easter , so it is definitely best to book your order in as far in advance as possible!
When should I send my invitations?
Traditionally, they are sent out about eight weeks before your wedding. However, if your wedding is in a peak holiday period, it is safer to send them out at least 3-4 months beforehand (unless you have previously sent out Save the Date cards).
You are very likely to have to chase some RSVPs up so make sure you allow enough time.
How many invitations do I need?
Some people make the mistake of thinking that they need one invitation per guest -but you actually only need one per couple or one per family.
For single friends living together, it’s preferable (but not essential) to send one each. Similarly for adult children living at home, it’s nice to send them a separate invite to their parents but not completely necessary.
How should I specify whether children are invited to the wedding?
If you wish to invite children, their names should be included on the invitation. If your wedding is to be child-free, parents will normally assume that unless their children are named, they are not invited.
However, it may be a good idea to include a short polite note on the invitation such as "Although we would have liked to include all children, we unfortunately only have capacity to accommodate children of close family members". This can be a tricky situation, but you will most likely find that most parents are secretly grateful for an excuse for a day out without the kids!
I'm on a tight budget. Which stationery items should I prioritise?
Obviously the invitations are probably the most important item, but a good way to save on money on these is to go for a Flat Card style rather than pocketfolds, particularly for evening invites. RSVPs are a lovely extra touch but not essential.
For On the Day stationery, we recommend prioritising those things that will either be in all the photos, or are most likely to be kept as a keepsake by you or your guests. For example, although Table Plans are expensive, they create such a ‘Wow’ factor at the reception (and are a lovely keepsake afterwards) that we think they’re one of the most important items to have.
What should I include on my Guest Information?
Just give some thought to what information you would need if you were to be a guest at your Wedding.
The most common information to include is a paragraph each on: Directions and full postal addresses of the Wedding and/or Reception venue(s), Accommodation, Local taxi numbers and Gift List.
And a little bit of guidance about the types of stationery available…
Save the Dates
A great way to ensure that your guests have plenty of notice of your big day. They are especially important if your wedding falls on a bank holiday weekend or in the school holidays or if your wedding is abroad and guests need to book hotels and flights. Send Save the Dates around 8-12 months before your wedding.
The most important bit of stationery! Ensure that you choose your wedding invitation to complement the overall look that you are going for for your big day, even if it’s just simple classic elegance. Invitations are available in a wide variety of styles, formats, colours and prices. Also available with presentation boxes, or our exclusive 3D card envelopes, for the extra special touch. Aim to send invitations out around 6 months prior to your wedding.
Guest Information Card
Use this for giving guests any information you think they may need to know. Normally you’d include about a paragraph each on: Accommodation, Directions/Transport, Local Taxi Numbers and Gifts. You may also need to give guests menu option to choose from if your venue requires this.
Reply cards allow guests to let you know if they’re able to attend, and saves them having to go out and buy a response card to send to you. They also have a space for any dietary requirements and come with a pre-addressed envelope.
Printed folded cards to be placed at each guest’s place setting so that they know exactly where to sit. You may not need them if your wedding is very informal, but they’re a great way to avoid any awkward family situations by seating certain people together or apart as necessary!
Place in the centre of the reception tables to show guests which table they need to go to. Many people choose names rather than numbers – examples of name ‘themes’ customers have had in the past are: names of places they have been on holiday, favourite restaurants, pets names, names of dances, the word ‘love’ in different languages, names of precious stones, and names of footballers!
The ideal way to let guests know what they’ll be having for the wedding breakfast. You can also include wine details. Menus can either be in booklet format (we recommend 1 or 2 per table) or flat card format, which can have guest names printed on to form individual place settings. Some venues may provide their own menus but you may prefer these to match your stationery instead.
When placed at the entrance to your reception these are a real focal point and always provide the ‘wow’ factor! They also have a practical purpose by telling your guests where to sit. Available framed or unframed.
Traditional Guest Book for guests to leave messages on your big day. Our guest books come in a keepsake box so that you can store it safely and look back on it in years and decades to come!
Order of Service
These booklets are essential for Church weddings as they set out the religious service and include the words for hymns. How much detail you provide is up to you, you can either just include headings (plus hymn words) or can write out the whole text for readings and the vows as well. Check with your Church as they may have specific requirements on this. You can also include names of the Wedding party and a short Thank You paragraph at the end. Orders of Service can also be useful for civil ceremonies - they can be used to set out the order of the ceremony and/or the timings for the day, as well as a Thank You paragraph.